We value your satisfaction and want you to enjoy your purchases to the fullest. Please take a moment to read our return and exchange policy to understand how we handle returns and exchanges.

Hassle-Free Returns and Exchanges: We offer a hassle-free returns and exchange policy within 7 days from the date of delivery. You have an additional 5-7 days to ensure the returned product(s) reach our facility.
Return request will be approved under the return policy will be reimbursed with in 5-7 days

Reverse Pick-Up Services: We provide convenient reverse pick-up services for your returns. A nominal Rs 100 reverse shipment fee will be deducted per order. This fee applies to the entire order, regardless of the number of items. If your location isn’t covered by our reverse pick-up service, you may need to send the shipment back to our company address. Reverse Pick-Up availability is subject to your area’s pin code.

Cash on Delivery (COD) Orders: For COD orders, a store credit will be provided within 1-2 working days from the day of return pickup. You’ll receive it on your registered email address/contact number. Where possible we shall also consider standard online payment methods to process refund

Product Condition: Please return the product(s) in the same condition as they were shipped. Products returned in poor condition or showing signs of wear won’t be eligible for a refund.

Refunds: Refunds and bank transfers are applicable only for prepaid orders and online payments made on our website. Payments made with COD option will receive store credit equivalent to the amount paid, which can be used at any time.

Non-Refundable Charges: Shipping charges are non-refundable.

Contact Us: If you encounter any issues, please get in touch with us through our customer support portal or email us at zenzunlimited@gmail.com You can also reach us on Instagram zenzunlimited or call us at 8115159691. Our customer support operates for 365 days. We prioritize resolving pending queries the next day. Please note that we do not handle customer queries on WhatsApp.

Cancellations: Cancellations are possible until the order hasn’t been dispatched from our warehouse. We offer a hassle-free cancellation policy within 7 days from the date of delivery.

Hygiene Standards: We uphold strict hygiene standards to ensure the safety and satisfaction of our customers